Reference

Terms and Conditions That Govern Your 77u Account

These terms set out how your 77u account works — what you can do, what we can do, and where responsibilities sit. Access to 77u and its services depends on your local law and eligible region, so read this before opening an account.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useBangladesh region — check local lawEffective from account creationWe may update these terms with notice
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77u Terms and Conditions That Govern Your 77u Account
HOW WE OPERATE

How 77u Handles Your Account Under These Terms

We apply these terms consistently across every account. When a rule changes, we publish the update with a notice period before it takes effect. Your continued use of the account after that date means you accept the revised terms.

Account Security

Your login credentials are your responsibility. We use session-level security on every mobile access point. Report any unauthorised access to us immediately via live chat.

Wallet Verification

We verify that the bKash, Nagad or Rocket number on your account belongs to you. Mismatched wallet details will pause withdrawals until identity is confirmed.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by our operating obligations. Request deletion through email support.

Dispute Resolution

Terms disputes are reviewed by our compliance desk. We aim to respond within a reasonable timeframe. Escalation paths are available if the initial response does not resolve your issue.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — or if you need to raise a dispute about an account action, a wallet transaction, or a suspension decision — contact our support team directly. We handle terms-related queries separately from general account help, so flag your message as a terms or policy question when you write in.

Live Chat Raise a terms or account query through live chat. Flag it as a policy question and our team routes it to the right desk.
Email Support Send detailed terms disputes or account-closure requests by email. Include your registered mobile number for faster account matching.
Mobile Account Help For wallet-related terms questions — such as bKash withdrawal holds or Nagad verification steps — use the account help section in your mobile session.

Common Questions About These Terms

These are the terms questions we get asked most. If yours isn't here, contact support and mark it as a policy query.

Yes. These terms apply to every account session — mobile browser, desktop or any other access path. The device you use does not change your obligations or ours.

No. Your account wallet must be registered in your own name. Using another person's bKash, Nagad or Rocket number violates the one-identity rule and may suspend your account.

Verified funds in your account wallet at the time of suspension are held pending review. We follow a structured process before any forfeiture — you will be contacted with next steps.

We publish updates via a notice on the platform before the change takes effect. Checking your account regularly ensures you see those notices before continuing to use the service.

Access depends on your local law and eligible region. We do not confirm eligibility on your behalf. It is your responsibility to check whether accessing this platform is permitted under local law.

Submit a closure request by email with your registered mobile number. Pending wallet transactions — including any bKash or Rocket withdrawals in progress — are processed before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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